Refund policy

Return Policy - Jaide & Joel's Baking Co

Effective Date: December 5, 2023

Thank you for choosing Jaide & Joel's Baking Co for your delicious treats. We value your satisfaction and want to ensure a positive experience with our products. Please review our return policy below:

1. Return Window:

  • We accept returns within 3 days of the purchase date. If you are not satisfied with your purchase, please contact us within this timeframe to initiate the return process.

2. Contacting Us:

  • To initiate a return, please contact our customer service team at [your email address] or [your phone number]. Provide your order number and details about the product you wish to return. We will guide you through the return process.

4. Refund/Exchange:

  • Upon receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund or exchange. If approved, we will process the refund to the original method of payment or provide an exchange, as per your preference.

5. Non-Returnable Items:

  • Gift Cards are non-returnable.

6. Shipping Costs:

  • Customers are responsible for the cost of shipping returns. Shipping costs are non-refundable.

7. Quality Concerns:

  • If you have concerns about the quality of your purchase, please provide details and, if applicable, photographs. We will investigate the matter promptly and work towards a satisfactory resolution.

8. Cancellation Policy:

  • Orders that are canceled before they are prepared for shipment or pickup are eligible for a full refund. Once an order has been processed, cancellations may not be possible.

9. In-Store Returns:

  • If you made your purchase at our physical location, please return the item to the store along with the original receipt.

10. Contact Us:

  • If you have any questions or concerns about our return policy, please contact us at [your email address] or [your phone number].

We appreciate your understanding and cooperation. Your satisfaction is our priority, and we are committed to providing you with the best bakery experience possible.

Jaide & Joel's Baking Co | 101-555 Montgomery Road, Kelowna, BC V1X3C6 | info@jaideandjoelsbakingco.com | 250-609-1995